Refund Policy

Returns eligible within 15 days of product delivery and prior to installation or attempt to install.

  1. Product must be packaged in original condition to be eligible for a return. If package is unusable, please contact us before a return.

  2. Delivery fees are non-refundable. 20% restocking fee will be charged for all returns.

  3. If paid by credit card, a 2.5% processing fee will be charged for all returns.

  4. Custom orders are not refundable

  5. Refunds will be issued under the same payment method used for the original purchase.

  6. For exchanges, products must be shipped to us before Aube will exchange a product.

  7. Any questions on returns or exchanges, please contact us