Shipping Policy
LTL Truck Deliveries
We charge a flat rate of shipping per order, based on location. For multiple door orders, please contact us for a better shipping rate. Truck deliveries are shipped via LTL common carrier. At Aube, we do everything in our power to ensure that we deliver your products in the shortest time and at the best rate available.
Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Aube. After your approval for shipment, if for any reason you cannot accept delivery of the door, you will be responsible for any storage fees charged by the shipping company. Aube will not be able to authorize your delivery without collecting those storage fees in advance.
Aube will include a lift-gate on the shipment. Deliveries will require you to have a minimum of 2-4 able bodied persons on site to offload. While the shipping company may be able to use the lift gate, it is against LTL Safety Guidelines for them to operate a lift gate if there is any overhang. Most of our products are longer than any standard lift gate, which is why you will need a minimum of 2 able bodied persons on site to offload from inside the truck in the event that the driver does not feel comfortable operating the lift gate. It is the customer's responsibility to have enough assistance to disassemble the crate and take the product to the designated area. Please note that this is a physical job for more than two people in good physical shape.
ALL LTL DELIVERIES WILL BE CURBSIDE AND WILL NOT DELIVER UP A DRIVEWAY OR IN A GARAGE. It is the customers responsibility to safely transport the package from the curb to the place of storage which is why we recommend having 2-3 people to help unload.
**IMPORTANT** Delivery Restrictions May Apply If Streets Are:
Too Narrow
One Way
Unfinished
On a Hill
In Any Situation In Which Truck Might Be Compromised To Enter
If this is the case, the customer or builder has to pick up the unit from the carrier’s terminal in which the carrier will load the buyer’s vehicle.
Aube is responsible for making direct payments to the shipping and delivery vendors.
For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Aube.
Flat Bed / Trailer Deliveries: If multiple doors are being shipped and require more than 2 pallets when shipping via LTL freight, a flatbed may be the required form of shipment. With flatbed orders, a representative will contact you via phone or email to discuss the process before having the order picked up.
There is no set date/time for flatbed deliveries. It is your responsibility to make sure you are there for offload at the time the driver arrives. You will have 30-45 minutes to offload your order. Most of our doors require 2-3 (sometimes 4) able bodied persons to lift and remove doors and frames from the flatbed. For larger orders, please make sure you have more manpower in order to offload within the time limits. Aube is not liable for any charges that may occur due to non adherence to the above information.
Local Pickup: Local pickup service is free and available at the Aube Phoenix facility located at:
3050 S. 44th St.
Phoenix, AZ 85040
Please make sure to contact us to confirm your order and ensure that it is ready for pick up prior to arriving.
Aube will bring doors to your vehicle. Buyer needs two or three people to load their door and other products. Aube will help loading if necessary, but Aube and their staff are not liable for any damage done to your vehicle or the manner in which it is loaded. Aube will not secure your load and the buyer must provide their own tie downs/straps. Buyer or buyers’ representatives picking up doors and or other items are solely responsible for any damage to vehicle and merchandise as well as securing of your load and the suitability of the vehicle for the transport of items purchased. It is recommended to transport doors on their side to help protect the seal of the glass. Water damage that occurs by allowing water inside door can affect paint, care should be used to prevent water from reaching the inside foam. Aube will not be responsible for any damages that occur during loading, transit, and unloading of doors, including but not limited to broken or scratched glass.
Shipping Destinations: We ship to any residential or commercial address within the United States. All of our doors are shipped safely and secured in a pallet, specifically designed to protect your products.
Processing Times: Orders are processed and shipped Monday through Friday.
For security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Phoenix, AZ warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
Time for Delivery: Total time is based on the amount of time to get payment authorization, order processing, palletizing, and the transit time from the carrier. You can check the status of your order at anytime by calling an Aube representative or sending us an e-mail with your questions.
Inspection and Claims: Aube takes extra precaution to inspect each product prior to shipment. We take the extra step to make sure to carefully package the product(s) with protective materials in order to avoid any possible damages during delivery. Aube is not liable for any damages that occur during, upon, or after delivery.
Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact Aube Customer Service immediately and report refusal. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier of all the details of the damage ( i.e. torn packaging material, black mark on the container, etc.).
Concealed Damage(s): When damage is discovered after delivery, it should be reported to the Aube Customer Service immediately. Once contact has been made, consignee will file claim with carrier. Aube will provide this information. The carrier may complete an inspection. Please hold the freight and shipping container until resolution is given.
*IMPORTANT: For both visible and concealed damages, consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Aube are not responsible for any un-reported claim.
Shipping Disclaimers: Aube assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.
IF THE DELIVERY ADDRESS IS INACCESSIBLE OR INVALID, CUSTOMER AGREES TO PAY THE PURCHASE ORDER AMOUNT AND THE ADDITIONAL DELIVERY CHARGES. WE STRONGLY ADVISE AGAINST PICKING UP THE ORDER FROM THE FREIGHT COMPANY`S TERMINAL OR ANY LOCATION OTHER THAN THE DELIVERY ADDRESS, SINCE AUBE WILL NOT BE LIABLE FOR ANY DAMAGES.
AUBE IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT.
Installation and/or use of any door product constitutes customer's acceptance. No damage or shortage claim can be made once a door/unit has been installed!
Inquiries: If you have a question concerning our Shipping Policy please e-mail us at info@aubedoors.com
Risk Of Loss - All items purchased from Aube are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email to info@aubedoors.com. We welcome any questions or concerns that may arise.